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Privacy Policy

Effective Date: 14-Apr-2015
Last Updated: 15-Apr-2025

Contact: support@mekmek.me

1. Introduction

This Privacy Policy explains how Mek Mek LLC, based in the Republic of Armenia (“we,” “us,” or “Mek Mek”), collects, uses, and protects your personal data when you use our mobile application or website (the “Service”).

By using Mek Mek, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

🧾 Personal Information:

  • Full name

  • Email address

  • Phone number

  • Payment and withdrawal details (via Stripe Connect)

📱 Usage Information:

  • App usage data (e.g., feature interactions, session times)

  • Call metadata (call duration, participants, coin usage)

  • IP address and device identifiers

  • App crash logs and performance metrics

💬 Communications:

  • Messages sent to support

  • Reports, blocks, or abuse flags submitted by users

3. How We Use Your Information

We use your information to:

  • Provide and operate the Mek Mek platform

  • Authenticate and manage user accounts

  • Process payments and withdrawals via Stripe

  • Monitor call usage and maintain safety

  • Improve app features and performance

  • Respond to user reports and support tickets

  • Enforce our Terms of Service and prevent misuse

4. Call Data and Logs

Mek Mek does not record or store video or audio from user calls.

However, we do collect call metadata, such as:

  • Call start/end times

  • Coin usage and transfer history

  • Participant IDs

  • Technical quality metrics (via Agora)

This data is used for analytics, billing, user history, and abuse prevention.

5. Third-Party Services

We use the following third-party services:

  • Firebase Firestore (Google) – for securely storing app data

  • Stripe Connect – for payments and withdrawals

  • Agora.io – for real-time video calls and quality monitoring

Each service has its own privacy policy. We encourage you to review them:

6. Data Storage and Security

All user data is stored securely in Firebase Firestore using Google’s cloud infrastructure. We use industry-standard encryption and authentication mechanisms to protect data during storage and transmission.

Despite best practices, no method of data transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Access and view your personal data

  • Edit your profile information

  • Delete your account directly from the Edit Profile screen

  • Contact support for further assistance or questions

To exercise additional rights, you may reach out via live chat, email, or phone.

8. Data Retention

We retain your data for as long as your account remains active. Once you delete your account, most personal data is permanently removed, although some metadata may be retained for security, legal, or fraud prevention reasons.

9. Children’s Privacy

While Mek Mek does not have a formal age minimum, it is intended for responsible use. We may implement age-related protections in the future in accordance with local laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes through in-app notices or email.

Continued use of the platform after such updates implies acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns, contact our support team via:

  • 📧 Email: support@mekmek.me

  • 💬 Live Chat: Available in-app and on our website

  • 📞 Phone: +374 44 777 652